Refund & Return Policy

Refunds and Returns Policy
Effective Date: 01 March 2024
Last Updated: 01 March 2024

Thank you for choosing PropEx DGtal for your digital marketing needs. We strive to provide the best possible services, including SEO, Social Media Marketing, Pay-Per-Click (PPC) Ads, and other digital marketing solutions. Please read our Refunds and Returns Policy carefully to understand the terms under which refunds or cancellations may be granted.

1. General Policy

Since we offer digital marketing services, all purchases are considered final. However, we understand that circumstances may arise where a refund or cancellation is necessary. Refunds and cancellations will be considered only under specific conditions outlined below.

2. Refund Eligibility

Refund requests will be considered under the following conditions:

  • If the service has not been initiated within 48 hours of purchase due to a fault on our end.

  • If a customer cancels the service before any work has been carried out.

  • If we fail to deliver the agreed-upon services due to unforeseen circumstances.

  • If the service delivered does not meet the agreed-upon terms as per the contract or order confirmation.

Refunds will not be granted in the following cases:

  • If work on the service has already begun.

  • If deliverables have been provided as per the agreed scope.

  • If results do not meet customer expectations due to factors beyond our control (e.g., changes in search engine algorithms, platform policies, or user engagement).

  • If the service was purchased on a promotional or discounted basis, unless otherwise stated.

3. Cancellation Policy

  • Customers may cancel their service within 24 hours of purchase for a full refund, provided no work has begun.

  • If cancellation is requested after 24 hours but before service execution, a partial refund may be granted based on the work completed.

  • No cancellations will be accepted once service execution has started.

4. Refund Process

To initiate a refund request, please follow these steps:

  1. Email us at support@propexdgtal.com with the subject line: “Refund Request – [Your Order Number]”.

  2. Provide a detailed reason for the refund request, along with any supporting evidence.

  3. Our team will review the request and respond within 5-7 business days.

  4. If approved, the refund will be processed to the original payment method within 7-10 business days.

5. Dispute Resolution

If you are dissatisfied with the service provided, we encourage you to contact us first at support@propexdgtal.com to resolve the issue. If a resolution cannot be reached, disputes may be handled in accordance with applicable laws of India.

6. Contact Information

For any queries related to refunds or cancellations, you can reach out to us at:

We reserve the right to update this policy at any time. Changes will be effective immediately upon posting on our website.

Thank you for your understanding and cooperation.

PropEx DGtal

Scroll to Top
× How can I help you?